So what happened?

We moved.

We had arranged with Spectrum Enterprise (their premiere service) to move our Static IP's from CA to FL. The Internet runs on IP's. Enterprise assured me it would happen and then it didn't.

When contacted about it, they acted like they didn't know what I was talking about. They played dumb. Then, adding insult to injury, they blamed us for not being knowledgeable enough to use their service, which we have been using for years.

Scrambling, we arranged new IP's for Florida from Spectrum Business, which we received immediately. Yay! We would have to reroute everything and some of our SSL certificates would be void, but we could fix that, or so we thought.

Unfortunately, Spectrum Business now locks down their customers routers. If you are using static IP's, this makes routing extremely difficult. Turns out it was impossible, probably because it was poorly done.

After being told by "most" Spectrum Business tech support, "Your router is scripted, we can't help you past that," we noticed the modem and router were pulsing: no internet connection.
Finally, Spectrum Business relented and sent out a tech who completely wiped and reprogrammed their router. Things started working. The Internet was back online.

We were finally able to get our Canadian TSA Site: QuickNOC Pro up and running.

Our US TSA site is up and running. Our new SSL certificate is installed.

Suffice it to say, everything that could go wrong, did go wrong, and then some.

If you are thinking of using Spectrum for your business, think again. They will tell you anything to get your business, after that, they will pass you from department to department just to get rid of you.

Thankfully, things resolved today and we can move on with our new ORS system.

Our apologies for any delay.

Tom Jozaitis, M.S.
CEO VocRehab Inc.